FAQ/Help

Orders

Can I make changes to my order?

We will do everything we can to accommodate changes made after the order has been placed. If we can change a color / size / shipping address that was made in error at checkout (let's face it, it's an easy mistake to make) we will do everything we can to fix it. Please contact us at customerservice@esphkltd.com

How do I track my order?

We always send out a shipping confirmation email that allows you to track your package. You can then track your package on the carrier’s website and be updated upon delivery. If you are unable to locate this, you can log into "My Account" and all your order status's will be shown.

An item is missing from my order, what should I do?

We do everything we can to ensure the best possible experience but there are times when errors can be made. Please contact us directly with your order number and the name of the missing item, and we will investigate and do everything we can to resolve this for you.

My order shows as delivered but I didn't receive it.

If your package was confirmed delivered by the carrier via a tracking number, we recommend you first need check with others in your household and neighbors to see if they brought in your package. You can also contact the carrier directly for assistance.